Contact Us & FAQ's

We're here for you if you have any questions. Below is a list of frequently asked questions to help you get answers faster.

For general inquiries: info@bornandraisedoutdoors.com

For order inquiries: orders@bornandraisedoutdoors.com

ORDERS / SHIPPING

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it unworn or unused, with tags, and in its original packaging with the order receipt from your purchase.


To start a return, you can contact us at orders@bornandraisedoutdoors.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent directly to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@bornandraisedoutdoors.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items / Exceptions to Return Policy
Certain types of items cannot be returned: 

  • Gift Cards
  • Game Calls 
  • Clearance/Sale items
  • Limited Series/Run items 
  • Accessories (Phone Cases, Drinkware, Stickers/Decals, DVD's)

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If your item is not available, contact us via email at orders@bornandraisedoutdoors.com.

You will receive an email letting you know your order has shipped with your tracking info included as soon as we print your label and send it out the door.

IF YOU NEED TO MAKE CHANGES TO YOUR ORDER PLEASE NOTIFY US BY REPLYING TO YOUR ORDER CONFIRMATION EMAIL AS SOON AS YOU CAN.

REQUESTS SENT WITHIN 24 HOURS OF THE ORDER CONFIRMATION WILL HAVE NO DELAYED SHIPPING TIME.

NO PROBLEM! ALL PRODUCTS ARE AVAILABLE FOR INTERNATIONAL SHIPPING.

Your Born and Raised Outdoors Customer Account can be accessed by clicking "Login" from our website header/menu. Your order history, shipping addresses, and subscription settings are all stored within your customer account.

Login to Your Customer Account

If you have previously activated your customer account, access it by logging in at the link below.

https://bornandraisedoutdoors.com/account/login

*If you are having issues accessing your account, it is likely because your account has not been activated yet.

Activate Your Customer Account

We automatically created an account for you when completing your purchase, but you need to activate it by setting your own password.

Complete the form linked below by confirming your first and last name, the email used to make your purchase, and setting your password.

https://bornandraisedoutdoors.com/account/register

MONTHLY T-SHIRT CLUB

Access your subscription account by logging in to your Born and Raised Outdoors customer account and clicking "My Subscriptions" located at the top of your customer account page.

Login here:https://bornandraisedoutdoors.com/account/login

*If you are having issues accessing your account, it is likely because your account has not been activated yet.

How to Activate Your Customer Account

We automatically created an account for you when you subscribed to the Monthly T-shirt Club, but need you to activate it.

Activate your customer account here: https://bornandraisedoutdoors.com/account/register

And complete the form to:

  • Confirm your first and last name
  • Enter the email used for your subscription order
  • Set your customer account password

Once your account is activated you can access your subscription account by clicking "My subscriptions" located at the top of your customer account page.

Your Monthly T-shirt Club subscription earns you one (1) 2023 Blacktail Hunt Giveaway entry for every month you are subscribed.

Your Blacktail Hunt entries are recorded in the "Order history" section of your "My Subscriptions" page in your customer account.

Every order between June 2022 and May 2023 equals one entry. Good luck!

*You need to activate your customer account to access subscription page and view your order history. See the "Accessing your subscription account" FAQ for more information.

First Order

Your first subscription order will ship within 2 - 4 weeks after subscribing, and shipped separately from any other items in your order.

All subscription shirts are made to order, and we appreciate your patience and understanding.

We will send you a shipping notification email as soon as your first month's shirt is off the press and out the door.

Recurring Subscription Orders

Subscription orders ship within 1 - 2 weeks after subscription billing has been completed.

Exact shipping dates will vary on a month-to-month basis due to calendar business days, but you can expect your monthly shirt to ship as soon as it comes off the press!

First Order Billing

Your first subscription charge is made automatically when you complete your order. You will not be charged again until the following month's shirt becomes available.

Example: You joined the Monthly T-shirt Club while November's design was available between October 28th and November 24th.

Your next Monthly T-shirt Club order will be December's design, charged on December 15th.

Recurring Subscription Billing

Recurring subscription charges are made on the 15th of each month at 12:00 am PST. You will receive an order confirmation email once your subscription charge is successful.

If there are issues billing your preferred payment method, we will notify you by email and attempt the subscription charge until successful once per day, for the following 8 days.

Unsuccessful payment attempts will result in subscription cancellation after the 8-day window.

You can update your subscription by logging in to your customer account and clicking the link titled, "My Subscriptions", located at the top of your customer account page.

*You need to activate your customer account to make any changes to your subscription account. See "Accessing your subscription account" FAQ for more information.

Items available to update are:

  • Payment information
  • Address & Shipping information
  • Products in your subscription: Size
  • Manage upcoming orders: Skip
  • Cancel your subscription

Any changes to your subscription must be made before the 10th of the month to be reflected in your next subscription order.

*Changes made to your general Born and Raised Outdoors customer account settings will not be reflected in your subscription settings. Subscription settings are accessed by clicking "My Subscriptions", linked at the top of your customer account page.

To cancel your Monthly T-shirt Club Subscription, log in to your customer account and access your "My Subscriptions" page by clicking the link located at the top of your customer account.

In your subscription settings, select the option "Cancel My Subscription" and confirm your cancellation.

You can also re-activate your subscription at any time.

*You need to activate your customer account to access your subscription page and cancel your subscription. See the "Accessing your subscription account" FAQ for more information.

PRODUCTS

GET THE PACKS ON EXO MOUNTAIN GEAR'S WEBSITE, HERE.

MEAT BAGS are currently available in limited amounts of inventory. Grab yours here: https://bit.ly/MEAT_BAGS

Thank you for your continued support and patience. We hope our MEAT BAGS are the best, and the last, set of game bags you'll ever need to own.

If currently out of stock, enter your email to be notified when they are restocked.

Interested in the Meat Bags production story? Read on...

Our spring 2020 release of Meat Bags was delayed due to the economic impacts of covid-19. The effects on supply chains and limited production facilities made it very difficult to manufacture a product that we were 100% satisfied with, forcing us to find a solution that didn't compromise on quality or the mission we originally set out to accomplish.

After a considerable amount of hard work and determination, we were able to produce a final product that has our 100% satisfaction guarantee, proudly assembled right here in the United States of America.