We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it unworn or unused, with tags, and in its original packaging with the order receipt from your purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent directly to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items / Exceptions to Return Policy Certain types of items cannot be returned:
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If your item is not available, contact us via email at email@example.com.
You will receive an email letting you know your order has shipped with your tracking info included as soon as we print your label and send it out the door.
If you need to make changes to your order please notify us by replying to your order confirmation email as soon as you can.
Requests sent within 24 hours of the order confirmation will have no delayed shipping time.
International shipping is available on all products (excluding the Monthly T-shirt Club Subscription).
Your Born and Raised Outdoors Customer Account can be accessed by clicking "Login" from our website header/menu. Your order history, shipping addresses, and subscription settings are all stored within your customer account.
Login to Your Customer Account
If you have previously activated your customer account, access it by logging in at the link below.
Once your account is activated you can access your subscription account by clicking "My subscriptions" located at the top of your customer account page.
You can update your subscription by logging in to your customer account and clicking the link titled, "My Subscriptions", located at the top of your customer account page.
*You need to activate your customer account to make any changes to your subscription account. See "Accessing your subscription account" FAQ for more information.
Items available to update are:
Address & Shipping information
Products in your subscription: Size
Manage upcoming orders: Skip
Cancel your subscription
Any changes to your subscription must be made before the 10th of the month to be reflected in your next subscription order.
*Changes made to your general Born and Raised Outdoors customer account settings will not be reflected in your subscription settings. Subscription settings are accessed by clicking "My Subscriptions", linked at the top of your customer account page.
To cancel your Monthly T-shirt Club Subscription, log in to your customer account and access your "My Subscriptions" page by clicking the link located at the top of your customer account.
In your subscription settings, select the option "Cancel My Subscription" and confirm your cancellation.
You can also re-activate your subscription at any time.
*You need to activate your customer account to access your subscription page and cancel your subscription. See the "Accessing your subscription account" FAQ for more information.
Your first subscription order will ship within 2 - 4 weeks after subscribing and shipped separately from any other items in your order.
All subscription shirts are made to order, and we appreciate your patience and understanding.
We will send you a shipping notification email as soon as your first month's shirt is off the press and out the door.
Recurring Subscription Orders
Subscription orders ship within 1 - 2 weeks after subscription billing has been completed.
Exact shipping dates will vary on a month-to-month basis due to calendar business days, but you can expect your monthly shirt to ship as soon as it comes off the press!
First Order Billing
Your first subscription charge is made automatically when you complete your order. You will not be charged again until the following month's shirt becomes available.
Example: You joined the Monthly T-shirt Club while November's design was available between October 28th and November 24th.
Your next Monthly T-shirt Club order will be December's design, charged on December 15th.
Recurring Subscription Billing
Recurring subscription charges are made on the 15th of each month at 12:00 am PST. You will receive an order confirmation email once your subscription charge is successful.
If there are issues billing your preferred payment method, we will notify you by email and attempt the subscription charge until successful once per day, for the following 8 days.
Unsuccessful payment attempts will result in subscription cancellation after the 8-day window.
Your Monthly T-shirt Club subscription earns you one (1) entry to the current qualifying Blacktail Hunt Giveaway for each month you are subscribed.
Your Blacktail Hunt entries are recorded in the "Order history" section of your "My Subscriptions" page in your customer account. Note that up to 12 months of order history can be visible in the customer order history section, but our data records every transaction and your entries are still recorded.
*You need to activate your customer account to access subscription page and view your order history. See the "Accessing your subscription account" FAQ for more information.
Born And Raised Outdoors 1600 NE Diamond Lake Blvd #102 Roseburg, OR 97470